Refund policy

Return & Refund Policy

Due to the nature of our products, including hats and hair inserts designed for individuals experiencing hair loss, we do not accept returns or exchanges. These items are considered personal-use products, and for hygiene and sterility reasons, they cannot be restocked or resold once shipped.

Defective or Incorrect Items

We stand behind the quality of our products.

Refunds will only be issued in the case of a verified manufacturing defect or if you receive the wrong item.

To request a refund for a defective or incorrect product, you must:

• Contact us at heylizzie@lizzielucrew.com within 7 days of delivery

• Provide your order number

• Submit clear photo evidence of the defect or issue

All claims will be reviewed upon submission. If the product is determined to be defective, we will issue a refund to your original payment method within 10 business days of approval.

Please note:

• Normal wear and tear does not qualify as a defect.

• Refund requests without photo documentation will not be approved.

• Items sent back without prior authorization will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Hats

• Hair inserts

• Bundles

• Sale items

• Gift cards

• Personalized or custom products

Because these products are worn close to the scalp and skin, we cannot accept returns due to concerns about sterility or prior use.

If you have questions before purchasing, we strongly encourage you to contact us at heylizzie@lizzielucrew.com. We’re happy to help you choose the right product.